Shipping Policy
At Probex, we are committed to providing you with an exceptional shopping experience, prioritizing efficient shipping and timely delivery. Please take a moment to review our shipping and delivery policies.
Collaboration with Reputable Partners
We partner with trusted courier agencies to ensure prompt delivery. Please ensure your shipping details are complete and accurate, as Probex cannot be held responsible for delays caused by incorrect address information. If a reshipment is required due to address issues, customers will be responsible for the additional shipping costs and any penalties.
Delivery Timeframes
We aim to deliver your orders within 4-6 working days from the shipment date. All orders are dispatched using reliable courier services and delivered directly to your doorstep.
Shipping Address
To ensure timely delivery, please provide a complete and accurate shipping address, including the postal or zip code. The billing address should match the one associated with your credit card, while the shipping address is where we’ll deliver your order.
Customer Responsibility for Shipping Charges
For product size-related issues or dissatisfaction with product quality, customers are responsible for both outbound and return shipping charges.
Preferred Courier Partners
We work with top courier partners, including FedEx, EcomExpress, Delhivery, Xpressbees, and Dotzot, who typically deliver within 48-72 hours to major cities in India.
Alternate Shipping Options
For large orders or alternative shipping options, please contact us at probexinternational23@gmail.com. We may offer custom shipping quotes upon request.
Split Shipments
Orders with multiple products may be shipped separately, based on availability and shipping locations.
Product Origin
All Probex products are shipped from India.
Refunds and Returns Due to Shipping Delays
We do not issue refunds or returns solely for shipping delays. However, at our discretion, store credit may be offered for future purchases.
Delay Notification
If there are any delays due to stock unavailability or unforeseen circumstances, we will notify you promptly via email.
Shipment Time
The estimated shipment time displayed on our website is indicative and may change. For a more accurate estimate, contact us via email with your order number or item details.
Transit Risk
All orders are fully insured during transit at no additional cost to customers. In the rare event of a lost package during transit, Probex will work to process a replacement. We are not responsible for lost or damaged items once delivered.
Tracking Your Shipment
Once your order is shipped, we will send tracking details via email. Please note that tracking numbers may take up to 24 business hours to become active.
Request for Address Change
If you need to change your shipping address, please request it within 24 hours of placing the order by emailing probexinternational23@gmail.com.
Ready to Ship Section
Explore our Ready to Ship Section for quick delivery, ensuring your order arrives within the next 4-6 business days.
Delays
While we strive to meet delivery timeframes, occasional delays may occur. In such cases, we may offer store credit or gifts as compensation.
Custom Duty (International Orders)
For international orders, customers are responsible for any customs duties or charges imposed by their country's import regulations.
For inquiries or assistance, contact us at probexinternational23@gmail.com.
Thank you for choosing Probex! We look forward to serving you at www.probexinternational.com.